OCCUPATIONAL STRESS AND JOB PERFORMANCE

Abstract

Objective: The present study was conducted to assess the levels of stress among five different depart-
ments of a Multinational Corporation and the effect of stress on employee performance.

Design: Cross sectional Survey.
Place and duration of study: Workplace of a multinational organization factory located near Faisalabad
from March 2005 to July 2005.
Subjects and Methods: Sample consisted of 65 employees working in 5 different Departments of a
multinational organization. Occupational stress scale (OSS) consisting of nine factors contributing to
stress was used to assess stress level of workers and its effect on performance was measured by the job
performance rating scale. One-way Analysis of Variance (ANOVA) was applied to see the difference in
stress level of workers among five different departments and correlation analysis was done to see the
relationship of stress and performance.

Results: Results showed that employees in the Human Resource, Productions, Engineering & Refrig-
eration, Stores and Electrical & Instrument Departments had moderate levels of stress due to work

overload, co-workers and repetitive work. However there was significant negative correlation between
workload and job performance (-0.286; p<0.05). But there was no significant relationship between level
of overall stress and job performance.
Conclusion: It was concluded that there was moderate level of stress with no significant difference in
different departments however no affect of stress was found on job performance.
Key words: Occupational stress, Job performance, OSS.